Customizable Incident Reports On a Mobile App? Yep, We Got That Too.
The moment there is an incident in or around your tunnel the liability clock starts ticking. Why not require your staff members to complete very specific fields, upload photos/videos and even get a customer statement on record all on a tablet or cell phone? At WashWerk we not only did that part but also built a management dashboard so there is little reason a situation falls through the cracks.
“I love my staff but they are younger and not as detailed as I would like for incident reports. With WashWerk I can require that they give me all the photos and details I need. Besides, moving away from paper to a mobile app was an easy decision.”
A Manager's Dream
In addition to custom creating the incident submission form exactly how your business requires it, WashWerk also provides a management dashboard that is available online and in the mobile app. At any time the facility manager or corporate can see how many incidents, what stage the incident(s) are in, and updates made. WashWerk can reduce the number of upset customers calling unprepared managers because they haven't been contacted promptly.
Computer, Tablet or Phone... It Just Works
Your team and facility is unique. Therefore, WashWerk made it easy for your team to create and fully submit a incident report by computer, tablet, or phone. If photo/video uploads are required or you are using the photo/video feature to speed up the process we do recommend using a tablet or phone.
Customer Statement & Email Copy
With WashWerk you have the option to enable a field for Customer Statement, Customer Signature, and offer a field to submit their email address for a copy of the report. Our objective is to streamline the incident reporting and management process but also increase customer and staff satisfaction.
